Frequently Asked Questions
For your convenience, we have collected the most frequently asked questions about our Company and our products.
How long does it take to receive a standard shower door?
In most cases, we can order the same day. It takes 5-7 working days for installation of standard units.
How long does it take to receive a custom shower door?
In most cases, it takes 1-2 weeks to install most custom doors. It can take up to 2-3 weeks for installation of some custom units.
How long does it take to get an at-home estimate?
In most cases, it takes us about 1-3 working days to come out and measure.
Are my at-home estimates free?
Yes, at-home estimates are free of charge.
What next ? How do I get a price and order a shower door?
We do encourage you to use our EASY “Quick Quote” link and provide APPROXIMATE measurements to give us a better idea of your shower area and needs. Once we receive your call or email, one of our salespeople will contact you and discuss your needs. In many cases we are able to give you a very accurate price over the phone or via email. If pricing is acceptable, we arrange to come to your home to take precise “Ordering Measurements”. Once your order is finalized, your salesperson will provide a time frame for the installation. Soon after, a dispatcher will contact you with an exact installation date and time. Please note that we only install Monday – Friday.
Do I have to worry about any hidden costs?
No! The entire cost of your unit, including the installation is given to you in writing and will be honored for a period of sixty days. There are no hidden charges or any additional fees once you sign the contract.
How do I get more information?
Feel free to call us or email anytime. We are always available to answer even the most trivial questions.
What is the policy on removing an existing shower door/enclosure?
There is a fee for the removal of an existing unit. The Estimator will give you a price for a removal when they are on-site. The price for removal varies from unit to unit.
Is the silicone strong enough to hold a large frameless panel in place?
Silicone is strong enough to support large frameless panels in place; but we do recommend the use of a thin channel or clips, since they provide mechanical means of attachment and SAFETY is most important.
How are units scheduled for installation?
Once the enclosure has been fully fabricated, we will contact you to schedule an installation date that fits your calendar.
Will a new shower door/enclosure cover any holes left from other units?
In most cases, the holes left from other enclosures will be covered. If not, we will fill the holes to the best of our ability to match your existing tile work.
Can you install on glass tile/brick?
It is not recommended to install frameless units on glass brick because the weight of the glass can crack the glass tile. Some of our framed units have been installed on glass tile. The key is being able to attach through the grout lines.
Can you install any of your units on tile that has a boarder, protruding out?
Yes, we can install on tiles with boarders, custom notches and odd angles.
Do you recommend installing frameless units on my own?
Because of the technicalities involved in the installation of a frameless unit, we recommend that we do the installation and cannot warrantee the product if we do not install it.
How far do you go to install your shower doors?
We serve Westchester, Putnam and Dutchess Counties in New York as well as New York city and we also cover all of Fairfield County in Connecticut.
What is the warranty on your shower doors?
We offer a full ten-year warranty on hardware and installation. There is no guarantee on the glass of your shower door/enclosure from breakage due to negligence.
Do you replace worn parts for free?
Yes, if it is still under warranty. If not, there is a small service call fee.